Refund policy

We accept returns within 14 calendar days of receiving your order.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The product must be in its original packaging.

Once your return is received and inspected, we will notify you.

If approved, your refund will be processed within 5–7 business days to your original payment method.

Shipping costs are non-refundable, unless the product was defective or damaged.

If your item is defective or damaged, we will replace it free of charge.

Please email info@cozettestore.com to arrange an exchange.

You will be responsible for paying your own shipping costs for returning your item, unless the product was defective.

For return requests, please contact us at info@cozettestore.com.

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