Refund policy

We accept returns within 14 calendar days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Once your return is received and inspected, we will notify you.

If approved, your refund will be processed within 5–7 business days to your original payment method.

Shipping costs are non-refundable, unless the product was defective or damaged.

If your item is defective or damaged, we will replace it free of charge.

Please email kalugivannshopy@gmail.com to arrange an exchange.

You are responsible for paying your own shipping costs for returning your item, unless the product was defective.

For return requests, please contact us at kalugivannshopy@gmail.com.

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